Frequently Asked Questions

About

Who is Atlas Auto?

Atlas Auto makes the process easy and convenient by picking up your car without any charge to you. Also, we pay you cash on the spot. We are your reliable solution for selling your vehicle.

Atlas Auto buys vehicles of any make/model, any age or in any condition such as unwanted, wrecked, old, scrap, de-registered, damaged, broken-down, no wof, no rego, running or not running.

The Atlas Auto team has over ten years of buying wrecked cars, damaged cars and even late-model Cars, SUVs, 4WDs, Vans, Trucks, Buses, RVs etc. that have been in an accident or having mechanical or electrical problems.

Where are you located?

Atlas Auto will buy your vehicle throughout Waikato & Bay of Plenty region. Our registered office is located at 6 Woodward Street, Frankton, Hamilton, Waikato, 3204.

 

How is Atlas Auto different from other car buyers?

Atlas Auto isn’t your ordinary scrap car buyer. To assure you get the best offer for your specific automobile, our vehicle buyer experts use real-time market price and years of experience in the auto industry. We also look at the current condition of your car, mileage, year, make, model and location. All of these factors help Atlas Auto to give you the best and most accurate no-obligation cash offer.

At Atlas Auto we want to offer:

  • Highest Price
  • On The Spot Cash Payments
  • Easy, Free and Convenient Way To Sell Your Vehicle
  • Free Towing and No Hidden Charges
  • Secure Transactions – We’re Professional & Experienced Vehicle Buyer.

Also, When we purchase your car we pay cash before we tow your car. We don’t get your vehicle until you get your agreed cash in hand. Atlas Auto having a great reputation, ease of use, convenience and offering you a high price for your vehicle.

Can I get parts from the vehicles you buy?

Atlas Auto also sell or supply used & new(aftermarket & genuine) parts throughout New Zealand. If you are looking for parts for your vehicle, check out our auto parts section here.

Service

How quickly will you get back to me with an offer?

By completing our quick process to Get an Offer with vehicle information on Atlas Auto, we contact you with a free no-obligation offer shortly after you submit your vehicle info.

We also provide you with an instant cash offer over the phone 0800 99 7000 and speak to one of our professional and experienced vehicle buyer experts.

How quickly can you have my vehicle picked up?

Atlas Auto picks up your vehicle throughout Waikato & Bay of Plenty. Generally, we can have your vehicle picked up on same-day after you accept our offer.

Do I have to bring my vehicle to you?

No, not at all. Most other car buyers and dealerships that purchase vehicles will charge you for towing or make you bring your vehicle to them. All you have to do is call Atlas Auto, accept our offer, we’ll come to you with your cash offer, and we take care of the paperwork. It’s that simple!

Do you service my area?

Atlas Auto buys and picks up your unwanted vehicle from anywhere in the Waikato & Bay of Plenty region. Click here to visit our “Areas Served” page to see the areas we service.

Cost

What costs will I be responsible for? Are there any charges for Atlas Auto?

Atlas Auto services are free to use. There are no charges for valuations and offers. If you sell a vehicle with Atlas Auto, we pay for pick up and towing. We have no hidden costs. When you sell your car to us, we pay you, not the other way around.

You are responsible for any storage fees or repair expenses incurred prior to selling the vehicle to Atlas Auto.

Quote

How do I get a quote for my vehicle?

The process is simple. Click here “Get an Offer“. Complete the online form with information about your vehicle, and you will receive a call from one of our car buyer experts shortly after you submit the form. They’ll give you your free no-obligation offer over the phone.

Alternatively, You can also call us at 0800 99 7000 for an instant, no-obligation free offer.

How does Atlas Auto decide the value of my vehicle?

Atlas Auto takes into a various number of factors when making you an offer for your vehicle. For example, your location, the current market value of your car pre-accident, the extent of damage, mechanical and electrical problems, the current market demand for your vehicle and its parts, its make, model, mileage and age all play an important role in deciding the value.

For example, some vehicles, like a 25-year-old diesel truck that doesn’t start or run, won’t get the same offer as others, like a low-mileage five-year-old commercial vehicle with collision damage. Some cars fall in-between, like a high-mileage ten-year-old 4×4 with electrical problems.

There are no fixed prices for damaged or unwanted cars, but at Atlas Auto, we have over ten years of experience in buying unwanted and damaged vehicles. We strive to provide a fair offer to every customer.

Process

When should I contact Atlas Auto?

Feel free to contact us at any time. If you have additional information you would like to share about your vehicle or have any questions during our process, please send us an email at info@atlasauto.co.nz or call us at 0800 99 7000.

We also recommend you contact Atlas Auto prior to starting any repairs to your vehicle. As we specialise in buying vehicles in any condition.

What type of documentation & photo id will I need to provide?

Atlas Auto requires vehicle information and one photo id to complete the sales transaction.

When filling out the vehicle submission form, other than documenting your car’s year, make, model, trim, mileage and general condition, we ask that you include your vehicle’s Registration Number Plate (Rego) or Vehicle Identification Number (VIN). Your VIN or Rego plate contains important details on your car that help up to give you the best offer. A vehicle’s VIN or Rego contains its year, make, model, trim information and other details. You can enter the VIN or Rego plate to request an offer for your vehicle.

To complete the transaction, when our tow truck comes to pick up your vehicle. You need to provide one acceptable photo id and pay you cash before we pick up your vehicle. Without photo id, we cannot purchase your vehicle.

Acceptable Photo ID

  • New Zealand Passport
  • New Zealand Driver Licence
  • New Zealand Certificate of Identity
  • New Zealand Refugee Travel documentation
  • Emergency Travel Document
  • Firearms Licence
  • Overseas Passport
  • Overseas Driver Licence
  • National ID Card
  • New Zealand Defence Photo ID
  • Police Photo ID
  • 18+ Card
  • International Driving Permit

 

What happens after an offer is made and accepted?

Atlas Auto will send the tow truck driver to your place at your convenient time. We pay you cash before we pick up your vehicle. Our vehicle purchase process is quick and easy. Click here to see how it works.

If your vehicle is financed or a lease, Atlas Auto can guide you through the entire ownership release process.

Atlas Auto will handle pick up of your vehicle. There are no hidden charges for towing or other fees. However, you are responsible for any storage fees or repair expenses incurred prior to selling the vehicle to Atlas Auto.

Is the process secure?

The Atlas Auto process is designed to very secure. You receive a legal purchase agreement confirming the transaction. As an additional layer of security, you don’t release your vehicle until you receive payment for your vehicle.

 

Vehicle Standards

Can I sell my vehicle with missing parts?

Atlas Auto accepts vehicles in any condition. If your vehicle missing major mechanical components such as Engine or Transmission do not meet our minimum standards for purchase.

We will accept most vehicles with parts missing such as panel parts, headlights, bumper, tyres, radio, or other non-essential mechanical components.

What kind of vehicles does Atlas Auto buy?

Atlas Auto will purchase damaged vehicles of any type, including vehicles with physical, electrical or mechanical damage as well as vehicles with high mileage. We’re even experienced with buying late-model Cars, SUVs, 4WDs, Vans, Trucks, Buses, RVs etc.

What types of mechanical damages does Atlas Auto buy?

Most mechanical problems consist of blown or seized engines, engine failure, transmission failure, blown head gaskets, cracked cylinder heads, overheating engines, electrical problems and other major mechanical issues. But, Atlas Auto will make you an offer on your car regardless of the mechanical issue.

Will you buy my wrecked or damaged vehicle?

Atlas Auto will be happy to make a fair market offer for your damaged vehicle. We buy vehicles “as-is” with no repair needed. Repairing your vehicle after an accident can be an expensive, stressful, long and complicated process. And, even after your vehicle receives the best repair, it still will likely take a big hit in terms of value. Also, when it’s time to sell a car most of the people won’t buy a previously damaged car. Selling your vehicle to Atlas Auto may be a great alternative to repair. Submit your online request for an offer or call Atlas Auto free phone at 0800 99 7000 for an offer today.

How does Atlas Auto work if my vehicle is financed?

If your vehicle is financed, you will need to either pay off the loan on the damaged vehicle or transfer the loan to your new vehicle (sometimes called a collateral swap). If you are buying a new car, your new car dealer may assist with this process. If not, Atlas Auto can help.

I don’t have insurance and my vehicle has damage from a collision. Can you offer me an alternative to repairing?

Atlas Auto is here to help. We offer an excellent alternative to expensive repairs. Even after your vehicle receives the best repair, it still will likely take a big hit in terms of value. Selling your vehicle to Atlas Auto is often the best option after an accident.

Payments

How quickly can Atlas Auto pay for my vehicle?

Instant payment is made by cash before our tow truck driver picks up your vehicle. As the vehicle owner, you will need to provide keys, photo id, signed purchase agreement and access to the car. It’s that easy and convenient!